This policy explains refunds for InstaFeed, provided by Grovlix Unipessoal LDA (NIPC 518316327). InstaFeed and PopupSnap are products of Grovlix, a company registered in Portugal. It forms part of our Terms of Service.
Who this applies to
- WooCommerce and website (embed code) merchants subscribe directly with us and are billed by Paddle. This Refund Policy applies to those subscriptions.
- Salla, Zid and Shopify merchants are billed through their platform's app store, at the prices shown there. Refunds for those charges follow that platform's rules; see "If you were billed by Salla, Zid or Shopify" below.
In short
- You can ask for a full refund of your first payment within 14 days of that payment, for any plan and billing period, without giving a reason.
- Cancel during the 7-day free trial and you are not charged at all.
- We do not refund part of a billing period after you cancel (no pro-rata refunds). You keep access until the end of the period you paid for.
- Renewal payments are not refundable, except for a billing error such as a duplicate charge, or where the law says otherwise. Cancel before the renewal date to avoid being charged.
Payments and refunds are handled by Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles refunds and returns for these orders. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank or card issuer. See the Paddle Buyer Terms.
How to request a refund
- Go to paddle.net, find your order with the email address used at checkout, and submit a refund request. You can also use the link in your Paddle receipt email.
- Or email [email protected] from the address on your account, with the store or website where you use InstaFeed and, if you have it, the Paddle receipt or order number. We aim to answer within 2 business days.
- Requests for a first-payment refund made within 14 days are approved.
How to cancel
Use the subscription management link in your dashboard or in any Paddle receipt email. Cancelling stops future renewals and does not by itself refund a payment you have already made.
If you were billed by Salla, Zid or Shopify
If you subscribed through the Salla, Zid or Shopify app store, that platform charged you and decides refunds under its own terms. Contact the platform about those charges. We cannot refund them from here.
Your legal rights
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days, as set out in the Paddle Buyer Terms. Nothing in this policy limits rights you have by law.
Problems with a charge
If you do not recognise a charge, it may appear as PADDLE.NET followed by our name. Please contact us or Paddle before disputing it with your bank, so we can resolve it faster. Questions: [email protected].